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Frequently Asked Questions

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FREQUENTLY ASKED QUESTIONS

XTIAN de MEDICI

Xtian de Medici from the house of Medici is a luxury brand and lifestyle that caters to those who not only desire to stand out but also demand quality. ALL ITEMS in Xtian de Medici's shop are 100% DESIGNED and HANDMADE with great care and attention to detail. We select the best fabrics and materials, adding a pinch of magic to every creation, producing pieces that are truly unique, one-of-a-kind works of art! We create made-to-order pieces specializing in headpieces, hats, bags, clothing, and other fine accoutrements for both men and women using conventional and unconventional materials and methods.

Be sure to review our sizing information and feel free to contact us if you have questions. Please expect subtle differences between the product's photo and the item you receive. We select the best quality of hides, fabrics, and hardware available to us.

Please read through our policies carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.

 

CUSTOM ORDERS  

If you need a "custom clothing" designs for your tours, shows, event and or party, please click HERE.  Note there is an additional charge for custom clothing and accessories. Custom orders made online will be made to order for the measurements that are submitted with your order. Please note: without the opportunity for a fitting before final version sewn, there may be a slight variance in how the exact the pattern will fit. Everyone's body is unique and sized differently, having custom measurements will ensure that your clothing will fit. There are no returns / exchanges on custom orders. 

 

PRESS / STYLISTS

Please feel free to contact us for Press or Styling Related opportunities. Our Ateilier is open to custom orders and styling related enquiries. Please email us: press@xtianmedici.com

 

PAYMENT

We except all standard forms of payments via our webstore; Visa, Master Card, Discover, American Express, and Pay Pal,

 

SALES TAX

Sales tax will be charged to residents of Pennsylvania.

 

SHIPPING

Please note that standard production time is approximately 10 - 20 days, followed by 7-10 days for shipping unless we have the item in stock. Our shipping times are subject to change due to quantity on hand or back ordering of materials. We appreciate your patience when ordering with the knowledge that each piece is hand-made, made to order with special attention to all detailing. Please note: sometimes during sale periods or other busy production moments, deliveries may take longer than usual. We will update you on the status and estimated delivery time for your order after the order has been confirmed. We will also notify you via email when your order has been shipped with the tracking numbers on your package. 

Please be aware that it is your responsibility to track the package and make arrangements to be available when delivery is expected.  We are not responsible for the package once it has been shipped.  If the package is undeliverable due to access issues for the postal service, or if the package is lost upon/after delivery no claims can be made to us for replacement or refund.  You will receive an Email of confirmation after your order is received and another when it is shipped with all your delivery info and tracking information.


*Hey! You will receive a shipping notification email with tracking information as soon as your order ships.*


 

Shipping Rates & Delivery- Get your goods fast, with super easy shipping!

ServiceCostShipping Time

Ground Shipping$6.00 8-10 business days
(Please allow 4 - 5 weeks for delivery to Hawaii)

Standard Shipping$10.00 6 business days
(Please allow 4 - 5 weeks for delivery to Hawaii)

Expedited Shipping$13.00 4 business days
(ZIP code exclusions apply)

Express Shipping$16.00 2-3 business days
(ZIP code exclusions apply)

Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories

We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.

 

International Shipping

ServiceCostShipping Time

International Shipping$9.99Up to 14 business days

* Please note: The shipping times shown are from the date of dispatch.

A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.

If you have any further questions related to your delivery, please contact our Customer Care team.

 

EXCHANGES

After confirmation of your order, we do not issue refunds. Exchanges or credits may be issued towards your next purchase of equal or greater value. If your item has already been shipped, you will not be refunded for shipping fees.

 

RETURNS 

Once your order is confirmed, we will not be able to make any refunds. If there is an issue with your purchase please contact us as soon as possible. Please take the time to use our sizing guide before you purchase to prevent disappointment - We will not make any refunds due to incorrect fit, dissatisfaction with design or color-way.  We guarantee to refund any item that is faulty when you return it to us in original condition within 14 days of receipt. Garments that have been worn or laundered will not be considered refundable. Refunds will be credited to your original method of payment. All returns or exchanges must be pre-approved and given a return number via email. Please also note that items must be returned with all of the tags intact and packaged in original packaging.

Before placing an order, if you have any questions relating to these terms and conditions, please email customer service at info@xtianmedici.com

We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any refunds.

 

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your browsing devices monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been miss published, including prices and promotions.

Prices are subject to change without notice. 

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time we may run special promotions or discounts. Some website promotions may not be available to customers in particular areas.

 

PURCHASE OF PRODUCTS

Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order. PLEASE make sure that everything is correct before clicking the confirm button.

We reserve the right to refuse an order. Non-acceptance of an order may, for example, may result from one of the following:

    * The product ordered being unavailable from stock

    * Our inability to obtain authorization of payment

    * The identification of an error within the product information, including price or promotion

If there are any problems with your order we will contact you. We reserve the right to reject/ refuse sales to anyone at anytime for any reason deemed fit to us. 

 

METAL, SCALE, SPIKE & ARMOR JEWELRY DISCLAIMER:

METAL, SCALE, SPIKE & ARMOR JEWELRY is NOT intended for use as a weapon. This applies to all items sold on XtianMedici.com. The same care should be given as you would your fine jewelry to prevent damage to these items. These items are set by hand and designed to be well cared for and not abused.

Products can be sharp or harmful if swallowed: Sharp jewelry collections or parts of jewelry are not toys or weapons, and as with any sharp item, carry the possibility of causing serious injury or death. Do not wear jewelry when swimming, sleeping, bathing, gardening, or exercising. Do not wear spike/sharp jewelry if under any influence of drugs or alcohol.   

WARNING:

CHOKING HAZARD -- Small parts. Not for children under 13 years of age.

 

SITE SECURITY/ PRIVACY POLICY

Any personal information given to www.XtianMedici.com will be protected. Your information will not be disclosed to third parties.

However, We will not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Xtian de Medici©.  Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of XtianMedici.com

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

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